Refund policy

Our Products didn’t fit quite right? It happens. Here’s how we’ll sort it out.

Our Policy Principles at a glance:

  • You have 7 days from delivery to ask for a return or exchange.
  • Your first exchange is on us. A second one on the same order is ₹300.
  • Full-price pieces can be returned, and we’ll pay you back up to ₹150 for the courier.
  • Alls Sale and Buy 1 Get 1 pieces can be exchanged, but not returned.

Mandatory Steps for Return/Refund

  • Please send it back the way it arrived: unworn, unwashed, tags on, in its original packaging.
  • Once a piece has been exchanged, it can’t be returned.
  • Got a damaged or wrong item? That one’s on us. No fee, and it doesn’t use up your free exchange.

For Exchanges

  • Swap for a different size, colour or style, as long as it’s in stock.
  • Your first exchange is free: you cover the courier to us, and we ship the new piece to you free.
  • Need a second exchange on the same order? It’s ₹300 per order, paid before we ship. Two exchanges per order is the limit.
  • Picked something pricier? Just pay the difference. Something cheaper? We’ll add the difference to your account as store credit.
  • If what you want is out of stock, we’ll refund full-price pieces.

For Return & Refund: How to send it back
Due to a small team size, We don’t offer pickups yet, so you’ll ship it to us yourself:

  1. Email houseofpureecohope@gmail.com with your order number, the piece, and what went wrong.
  2. Once we confirm, we will email you the further steps on return and refund of your order
  3. We refund the price of the piece plus your courier cost, up to ₹150. Just send us the receipt.
  4. Original shipping and 100/- COD charges aren’t refundable.
  5. Items purchased during sale such as BIG1 are non-refundable 

For Sale pieces
These can be exchanged, not returned. That covers anything bought in a named sale, under Buy 1 Get 1 or another multi-buy offer, or marked “Final Sale”. Welcome codes and prepaid discounts don’t count; those pieces follow the regular rules.

For Bundles & combos
You can exchange bundles the same way. If you return part of a full-price combo, we refund what you paid for the combo minus the full price of what you keep.

For example: you buy 2 lounge pants for ₹1,458 (₹899 each) and send one back. Your refund is ₹1,458 − ₹899 = ₹559.

Damaged or wrong item?
We’re sorry. Send us photos within 48 hours of delivery (an unboxing video really helps). we’ll replace or refund it in full, and pay back your full courier cost.

Refunds

  • We check every piece within 48 hours of it reaching us, then start your refund.
  • Paid online? It goes back to your original payment method. Your bank may take [5–7 working days] to show it.
  • Paid cash on delivery? We’ll issue a store core for the equivalent amount valid upto 365 days
  • If a piece doesn’t pass our check (worn, washed, tags removed), we’ll send it back to you and no refunds will be issued. 

 

What we can’t take back
Requests after 7 days, worn or washed pieces, pieces without tags, and gift cards.

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